Help & Support Center

FAQ: Media Agencies    Small Business

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Media Agencies FAQ

Type a keyword into the search box at the home screen and... voila!.

Click USE>> then you have 2 options:

  1. Choose a social media platform you want to post on, then either tap ‘POST NOW’ or tap the calendar to pick a date/time you want it scheduled to, then click on ‘SCHEDULE’.
  2. To download the image, copy the text to your clipboard, or download both as a zipfile - click the ‘save’ icon (located under the caption box). Feel free to edit the post any way you want and post it directly to any of your client’s social media accounts.

Click the ‘Business’ menu in the top header, second to the right. From there click the +New button, enter your client’s information then click ‘GET STARTED’. From there, you will be directed to connect their social media accounts. 

On the top right-hand side of your screen, click ‘My Clients’. From there, click the client you want to edit on the left-hand side, then go to ‘Social Profiles’. Click ‘Connect a new profile’ and choose the social network you want to connect. It will now redirect you to connect Capzool to post on the account or pages that you manage. It may ask you to login first to your social media account before you can proceed. Make sure to click “okay” on all the screens. It’s very important to make sure you connect the right social profiles to the right client. 

Click the calendar icon at the top right of your screen. This shows you a monthly schedule of your posts within the days on the calendar and what platforms and clients they are being posted to.

Once you are on the calendar page, click the business menu in the header - second from the right. From there, click the client you want from the menu that drops down. 

All special days, events, and holidays are marked on your calendar. Simply click the holiday title and you will be given a variety of posts to choose from relating to that day.

You can edit or delete any future post right from your calendar by clicking on the desired post and using the ‘edit’ or ‘delete’ buttons.

Click the heart icon within a post (located under the caption box) to save it as a favorite. Your favorites folder is accessed by clicking the heart icon located at the top of your screen.

Click ‘My Account’ on the top right of your screen to make any necessary changes.

Click ‘My Clients’ in the top right-hand side of your screen. Here, you will be able to edit each of your client’s information, including the address, phone number and social media addresses that the posts will link to.

The name of the client you are logged in with will appear in the header - the second menu-box from the right. 

Simply click the business menu in the header - second to the right and click the client you wish to use. 

Click the bell icon at the top right of your screen. Type in the kind of posts you need and hit ‘SUBMIT’. Check back in 24 hours for your new posts.

Yes, we do. You received a unique invite code with your welcoming email. Every time your friends sign up with your invite code they will get their first month free. Once they have tried Capzool, you will also receive a credit of $29! 

You can adjust your account plan anytime by emailing us at support@capzool.com or giving us a call at 1-800-320-1480

Feel free to send us an email at support@capzool.com or call us at 1-800-320-1480 between 8:00-6:00 PST Monday-Friday and a real life human being will be happy to assist you.